FAQs
Frequently Asked Questions
1. DO I NEED TO HAVE AN ACCOUNT TO PLACE AN ORDER?
No, you can also place an order as a guest. However, creating an account with us comes with several benefits:
- Faster checkout process
- Easily view your order status and purchase history
- Receive updates about new arrivals, exclusive offers, and promotions
2. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, including VISA, Mastercard, Discover, and AMEX, as well as PayPal payments.
3. HOW SECURE IS MY ONLINE ORDER?
Your online security is our priority. When you make a purchase using your credit card, all payment information is processed through a secure SSL-encrypted connection.
Your payment details are securely transmitted directly to our payment provider for authorization. We do not store your credit card information on our servers.
4. ARE THERE ANY EXCHANGE RATES?
All transactions on our website are processed in US Dollars (USD).
If your payment method uses another currency, the final amount charged will be calculated based on the exchange rate applied by your card issuer or payment provider at the time of processing.
5. HOW DO I ENTER MY SHIPPING ADDRESS?
To ensure successful delivery, please enter your shipping information using English characters and standard punctuation.
If your address contains non-English characters, please replace them with the closest English equivalents to avoid processing issues.
6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Please note that we are unable to modify shipping addresses once an order has been processed or shipped.
We recommend providing your correct residential address when placing your order to help ensure smooth delivery.
7. HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?
Shipping times vary depending on your selected shipping method and destination.
Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking details.
Please note that delays caused by customs clearance or local delivery services are outside of our control.
8. WHAT SHOULD I DO IF MY ORDER IS MISSING ITEMS?
If any items are missing from your order, please contact our customer support team as soon as possible:
Email: support@soleilpeau.com
We will be happy to assist you and resolve the issue.
IF YOU HAVE ANY OTHER QUESTIONS, PLEASE CONTACT US DIRECTLY:
Soleilpeau Customer Support Team