Shipping & Delivery
Shipping Policy
The delivery time for your order is divided into two stages:
1. Processing Time
Processing time includes order verification, product preparation, quality inspection, and packaging.
Most orders are processed and shipped within 1–3 business days after payment confirmation.
2. Shipping Time
Shipping time refers to the period required for your order to travel from our warehouse to your delivery address.
USA & Canada
Standard Shipping:
Estimated delivery time: 7–20 business days
(For items that are in stock)
Australia & New Zealand
Standard Shipping:
Estimated delivery time: 7–20 business days
(For items that are in stock)
UK & Europe
Standard Shipping:
Estimated delivery time: 7–20 business days
(For items that are in stock)
Other Countries
Standard Shipping:
Estimated delivery time: 10–25 business days
(For items that are in stock)
Shipping Protection
If your package is lost during transit or arrives damaged, we will assist you with a replacement or solution at no additional cost, provided sufficient proof is provided.
Priority Shipping
Priority orders are processed with higher handling priority.
Please note that actual delivery times may vary depending on order volume, destination, customs clearance, and local carrier operations. Priority shipping does not always guarantee a shorter delivery time compared with standard shipping.
Multiple Shipments
Please note that some orders may be shipped separately and arrive at different times, as we may fulfill orders from different warehouse locations.
Tracking Information
Tracking numbers may take several days to update after shipment.
If your tracking information does not immediately appear, please allow some time for carrier updates.
You may track your order through our tracking provider or third-party tracking services such as:
Important Shipping Information
Delivery times may vary depending on your country, customs processing, weather conditions, carrier delays, and seasonal demand.
During periods of high order volume, shipments may require additional processing time.
We always work hard to ensure your order arrives as quickly as possible while maintaining the quality of our products.
Thank you for your patience and understanding.
Order Changes
If you need to make changes to your order, please contact us within 24 hours of placing your order:
We will do our best to assist with your request.
Please note that once an order has been processed or shipped, we are unable to modify order details, including product selection, size, color, or shipping information.
Please carefully review your order details before completing your purchase.
Soleilpeau Customer Support Team
📧 support@soleilpeau.com