Return & Refund Policy
Standard Returns Policy
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Approved returns will be refunded to the original payment method. Please note that original shipping fees are non-refundable.
Return policies may vary during special promotions or sales events. Please review the applicable promotion terms and conditions before placing your order.
For Soleilpeau products purchased through authorized retailers or third-party sellers, please contact the retailer directly for assistance with returns or exchanges.
Returns Process
(Excluding Black Friday and Promotional Events)
To initiate a return, please contact our customer support team at:
Please include your order number and the item(s) you would like to return. Once we receive your request, our team will provide the next steps and return instructions.
Damaged Items
If your order arrives damaged, please contact us within 14 days of delivery.
Please send:
- A photo showing the damaged item
- Your order number
- Email subject line: DAMAGED
Please send all information to:
Our team will review your request and assist you with a suitable solution.
Items Not Received
If you have not received your complete order, please contact us as soon as possible.
Please include:
- Your order number
- Details of the missing item(s)
- Email subject line: MISSING ITEM
Contact us at:
We will investigate the issue and help resolve it promptly.
Soleilpeau Customer Support Team
📧 support@soleilpeau.com